Privacy Policy

Superwize Consulting (“Superwize”, “we”, “us”, or “our”) provides business process outsourcing (BPO) and custom team-building solutions, operating in Nepal and Australia. This Privacy Policy applies to personal information we collect through our website, superwizeconsulting.com (the “Site”), our newsletter, and in the course of providing our consulting and outsourcing services.

Information you provide to us

• Contact details — your name, email address, phone number, company name, and job title when you fill in our contact form, request a quote, or subscribe to our newsletter.
• Business information — details about your organisation, staffing needs, and project requirements that you share when engaging our services.
• Communications — the content of emails, messages, and calls you exchange with us.
• Recruitment information — if you apply to work with us or through us, your CV, work history, qualifications, and referee details.

Information collected automatically

• Usage data — pages visited, time on site, links clicked, and referring pages.
• Device data — IP address, browser type, operating system, and approximate location derived from your IP address.
• Cookie data— as described in the Cookies & Analytics section below.

We use personal information to:

• Respond to your enquiries and provide the services you request;
• Prepare proposals, quotes, and service agreements;
• Match candidates with client staffing requirements;
• Send our newsletter and updates about BPO services, where you have subscribed (you can unsubscribe at any time);
• Operate, maintain, secure, and improve the Site;
• Comply with our legal and regulatory obligations; and
• Establish, exercise, or defend legal claims where necessary.

Where the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply, we handle personal information in accordance with those requirements. Where the privacy laws of Nepal apply, including the Individual Privacy Act, 2075 (2018), we comply with those laws in respect of information handled in Nepal.

Where we rely on your consent (for example, for our newsletter), you may withdraw that consent at any time by using the unsubscribe link in any email or by contacting us.

We do not sell your personal information. We may share it only with:

• Service providers — hosting, email delivery, analytics, and IT support providers who process data on our behalf under appropriate safeguards;
• Clients and candidates— where necessary to deliver outsourcing and recruitment services (for example, sharing a candidate’s profile with a prospective client, with the candidate’s knowledge);
• Professional advisers — lawyers, accountants, and insurers where reasonably required;
• Authorities — where required by law, court order, or to protect our legal rights.

Because we operate across Nepal and Australia, your personal information may be transferred between, and stored in, both countries, and may be processed by service providers located elsewhere. Where we transfer personal information overseas, we take reasonable steps to ensure it is handled consistently with this policy and applicable privacy laws.

The Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. We may use third-party analytics tools (such as Google Analytics) that collect information about your use of the Site in aggregated form.

You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of the Site function.

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include access controls, encrypted connections (HTTPS), and staff confidentiality obligations. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep personal information only for as long as it is needed for the purposes described in this policy, to comply with legal obligations, or to resolve disputes. When information is no longer required, we take reasonable steps to delete it or de-identify it.

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or out-of-date information;
• Request deletion of your information, subject to legal retention requirements;
• Opt out of marketing communications at any time; and
• Complain about our handling of your information.

To exercise any of these rights, contact us using the details below. If you are in Australia and are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Our Site and services are intended for businesses and working professionals. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

For privacy questions, requests, or complaints, contact: